Refund policy

◇ About product returns and exchanges

Please note that we cannot accept returns for personal reasons.
If the product is damaged or soiled due to an accident during delivery, please contact us within 3 days after the product arrives. We will cover the shipping cost for the replacement.
If there is a mistake in the product or the wrong quantity, please contact us within 7 days after the product arrives. We will investigate and take action.

If the delivered product is defective

At Nakaizu Winery, we always strive to ensure quality control, but if you have any concerns about the quality of our products, please contact us at the contact information below. If the product is defective, we will replace it with a non-defective product at our expense.
In the case of a defective product, after confirming the defective product with the attached photo in the email sent within 3 days after arrival, we will refund the defective product. In this case, no return is required.

Notes

We cannot accept defective products that meet the following conditions: ・Items that have been delivered for more than 3 days ・Used items ・If the delivery address is different from the orderer

Refund procedure

Please email us the following information within 3 days of product arrival:
・Name ・Address ・E-mail address ・Product name and number
・Order number (It is listed in the order confirmation email sent ・As soon as the email is confirmed, we will guide you through the refund procedure.

Contact information

Email address: info@nakaizuwinery.shop
Please contact us at the email address above.
*Emails may not be delivered normally due to spam mail countermeasures due to domain restrictions, so please check that you can receive the following domains. Depending on the e-mail service, e-mail software, anti-virus software, etc., the e-mail may be recognized as spam and may not be delivered correctly. (Especially for those who use free email services such as Hotmail) If so, please check your spam folder or check your service or software settings.

Facility name: Nakaizu Winery Chateau TS External Sales Department
Address: 1433-27 Shimoshiraiwa, Izu City, Shizuoka Prefecture 410-2501
Phone number: 0120-818-517 (toll-free) / 0558-83-5135 (general line) / FAX: 0558-83-5114
Business hours: Weekdays from 9:30 am to 16:00 pm