Information on the Specified Commercial Transactions Act

Description based on the Specified Commercial Transactions Act

Store Information

Shop name	Nakaizu Winery Official Online Shop
Distributor	Shidax Nakaizu Winery Hills Co., Ltd.
Sales Manager	Kinichi Shita
Store Operations Manager	Ryutaro Nakata
location	1433-27 Shimoshiraiwa, Izu City, Shizuoka Prefecture, 410-2501
telephone number	0558-83-5135 (direct line to the sales department) 0558-83-5111 (Nakaizu Winery Chateau TS)
email address	nakaizuwinery_sales@shidax.co.jp
Home page	https://nakaizuwinery.com/pages/on-line_shop
Inquiry response time	Weekdays (Mon-Fri) 9:30-17:00 Closed on Saturdays, Sundays, and holidays. We will respond to your inquiries within 3 business days. *Inquiries made outside of business hours will be accepted on the next business day.
Products	Alcoholic beverages (wine, brandy), beverages (vinegar drinks, juice), food, or related products.
Licenses and Qualifications
Sales price	Please see each product page.
Sales volume	If the item you ordered is out of stock, we will contact you by email.
Required fees other than the product price	Shipping fee (varies depending on size, weight, and delivery destination) All consumption taxes are included in the product price (tax included price).
Delivery time	Your order will be shipped within 1 to 3 (maximum 5) business days from the date of your order. Regarding the inclusion of a delivery note, we can only do so if the orderer and the delivery address are the same.

About payment methods

Payment Method

Credit card ( VISA / MasterCard / American Express / JCB)

Apple Pay, Google Pay, Shop Pay, bank transfer

About shipping methods

Shipping Method

Yamato Transport

Once you place your order, it will usually be delivered within 5 days.

*Please note that if an inquiry falls on a long holiday, we will respond in order from the next business day.

*Product delivery is limited to within Japan.

*Shipping methods vary depending on the product purchased and delivery area. We cannot accept requests for specific shipping methods. Thank you for your understanding.

About shipping fees

At the Nakaizu Winery official online shop, we clearly separate the product price and shipping fee, with the exception of some products (products with free shipping or shipping included).

We have set our shipping fees so that we will receive the product price as the "product price" and pay the shipping fee received from the customer directly to the shipping company. Thank you for your understanding.

If the total price of your order is over 10,000 yen, shipping is free.

To maintain quality, all orders containing certain products (sparkling wine and orders containing sparkling wine, Izu Shinano Riesling and Izu Shinano Riesling) will be shipped via refrigerated delivery service. There is an additional charge for refrigerated delivery service.

For summer wine deliveries, please be sure to select refrigerated delivery. If you do not select refrigerated delivery and the wine spills during delivery, we will not be able to accept returns or exchanges.

[Regular delivery (room temperature delivery) shipping fee]

	Hokkaido	Northern Tohoku	Southern Tohoku	Kanto	Shinetsu	Hokuriku	Chubu	Kansai	China	Shikoku	Kyushu	Okinawa
Area Details	Hokkaido	Aomori Prefecture, Iwate Prefecture, Akita Prefecture	Miyagi Prefecture, Yamagata Prefecture, Fukushima Prefecture	Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Saitama Prefecture, Chiba Prefecture, Tokyo, Kanagawa Prefecture, Yamanashi Prefecture	Niigata Prefecture and Nagano Prefecture	Toyama Prefecture, Ishikawa Prefecture, Fukui Prefecture	Gifu Prefecture, Shizuoka Prefecture, Aichi Prefecture, Mie Prefecture	Shiga Prefecture, Kyoto Prefecture, Osaka Prefecture, Hyogo Prefecture, Nara Prefecture, Wakayama Prefecture	Tottori Prefecture, Shimane Prefecture, Okayama Prefecture, Hiroshima Prefecture, Yamaguchi Prefecture	Tokushima Prefecture, Kagawa Prefecture, Ehime Prefecture, Kochi Prefecture	Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Oita Prefecture, Kumamoto Prefecture, Miyazaki Prefecture, Kagoshima Prefecture	Okinawa Prefecture
60 size	1030	850	720	670	670	670	670	670	750	750	850	1170
Size 80	1440	930	800	730	730	730	730	730	840	840	930	1780
100 size	1540	990	950	870	870	870	870	870	950	950	990	2400
120 size	1630	1200	1120	1050	1050	1050	1050	1050	1120	1120	1200	3000

[Refrigerated delivery fee]

	Hokkaido	Northern Tohoku	Southern Tohoku	Kanto	Shinetsu	Hokuriku	Chubu	Kansai	China	Shikoku	Kyushu	Okinawa
Area Details	Hokkaido	Aomori Prefecture, Iwate Prefecture, Akita Prefecture	Miyagi Prefecture, Yamagata Prefecture, Fukushima Prefecture	Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Saitama Prefecture, Chiba Prefecture, Tokyo, Kanagawa Prefecture, Yamanashi Prefecture	Niigata Prefecture and Nagano Prefecture	Toyama Prefecture, Ishikawa Prefecture, Fukui Prefecture	Gifu Prefecture, Shizuoka Prefecture, Aichi Prefecture, Mie Prefecture	Shiga Prefecture, Kyoto Prefecture, Osaka Prefecture, Hyogo Prefecture, Nara Prefecture, Wakayama Prefecture	Tottori Prefecture, Shimane Prefecture, Okayama Prefecture, Hiroshima Prefecture, Yamaguchi Prefecture	Tokushima Prefecture, Kagawa Prefecture, Ehime Prefecture, Kochi Prefecture	Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Oita Prefecture, Kumamoto Prefecture, Miyazaki Prefecture, Kagoshima Prefecture	Okinawa Prefecture
60 size	1305	1125	995	945	945	945	945	945	1025	1025	1125	1445
Size 80	1770	1260	1130	1060	1060	1060	1060	1060	1170	1170	1260	2110
100 size	1980	1430	1390	1310	1310	1310	1310	1310	1390	1390	1430	2840
120 size	2345	1915	1835	1765	1765	1765	1765	1765	1835	1835	1915	3715

Returns and Exchanges

Return deadlines and conditions

As a general rule, we cannot accept returns for reasons of customer convenience. Thank you for your understanding.

If the product is damaged or soiled due to an accident during delivery, please contact us as soon as possible by the day after the product is delivered. We will replace the product at our expense.
*In such cases, the shipping company may contact you directly. Thank you for your understanding. (However, we may not be able to exchange products that are out of stock.)

[When returns or exchanges cannot be accepted]
・Products that have been delivered more than one week ago
・Products that have been used once
・Products that are soiled or damaged after delivery
・Products that have been processed after delivery
・Other items that state on the product page that returns are not accepted

We always take the utmost care in quality control, but if you have any concerns about the quality of our products, please contact us at the address listed below during business hours.

[Inquiries]

Shidax Nakaizu Winery Hills Co., Ltd.
Nakaizu Winery Chateau TS Sales Department

〒410-2501
1433-27 Shimoshiraiwa, Izu City, Shizuoka Prefecture
Telephone inquiries: 0558-83-5135 (weekdays 9:30-17:00)
Email inquiries: nakaizuwinery_sales@shidax.co.jp
*Please include your name and order number.